What Merchants Are Saying

TransFirst Customer Testimonials

Merchant Satisfaction is Our Number-One Goal

  • Trusted by hundreds of thousands of merchants and service providers
  • Rated A+ for Customer Satisfaction by the Better Business Bureau
  • Committed to state-of-the-art data security and technology

Here’s what TransFirst® merchants have to say about our services and support:

Good Tech Support

“After receiving our new terminal, we decided to configure it to take advantage of its expanded connection options instead of relying solely on a phone connection. TransFirst’s Tech Support was very helpful and pleasant in assisting us reinitialize and reconfigure our terminal. Our transactions are faster and no longer require a dedicated phone connection.”

Professional Screen Printer | Champaign, IL

Superb Customer Support

“I’m writing to thank you for the superb customer support you’ve offered us in the setting up of our account. Your prompt replies to my questions, even through your illness, speaks very well of your organization and your own sense of responsibility. I would ask you to kindly forward this note to your supervisor, because I want him/her to appreciate your ‘above and beyond’ approach to your clients.”

Vision Care Provider | Windham, VT

Savings and Service

“Two key things here. #1 – This program has saved me hundreds of dollars a year, and #2 – the service. The last time I called my question was answered in one simple phone call.  We didn’t take credit cards for a long time due to the expense, and when we did we thought we had a good deal — or at least that’s what they told us.  I am so glad I took the time to listen when you came in because this is so much better.”

Restaurant Owner | Palm Bay, FL

Saving Big $$$

“TransFirst has done everything they said they would do, and they do it every month with service and savings. We are saving very big dollars each month, so we are very happy with the service.”

Police Benevolent Association | McDonough, GA

Responsive and Patient

“Thank you! I really appreciate your responsiveness and patience with my inquiries. My experience with your process has been better than any previous, and that’s a compliment!”

City University | Seattle, WA

Thanks for Support

“Our company had some major setbacks over the past year with getting credit card machines and check readers set up for our customers at our three locations. After many headaches, we were referred by our bank to Sean. He took over our account and personally made sure that we were supported through every step of the process and that everything was done to our satisfaction. I appreciate all he did to help us! Thank you!!!!”

Child Care Provider | Lomas, NM

Speedy Application Process

“You did a great job pushing this application through at record speed. We’re good to go and I’ll be making our first transaction shortly. I just wanted you to know that Jonathan and I very much appreciate all of your help in getting set to do business with TransFirst.”

Promotions Group | Sherman, TX

Pleased With Switch

“I am so happy that we made the switch to this new program.  I can now focus on attempting to interest the customer instead of worrying about if I am giving the correct information, etc.  Candy is amazing!  She even put together a merchant referral contest for the month of July for us and I’m hoping that this will bring in a lot more business!  Thank you all so much!”

Savings and Loan | Brattleboro, VT

Prompt Service

“Thank you for your prompt assistance. You know, rarely have I worked with a service provider who was as helpful, prompt, informed, and cheerful as you. Thanks again.”

Non-profit Organization | West Saint Paul, MN

Helpful and Positive

“Thank you so much for working with me and being so positive. It means a lot when the representative of the company you are working with is so helpful and has good customer service. Please let your manager know what a good job you have done.”

Day Spa | Key West, FL

Perfect Solution

“Like many community banks, we can’t compete with Chase or Wells when it comes to technology or conveniences, so we focus on personal service.  It’s hard to hand off your customers to someone because we know how hard it was to get them through the door.  I think the entire TransFirst team has been very sensitive to our concerns and has done a great job handling the customers.  I can’t imagine bringing this back in-house! Thank you for offering us such a perfect solution!”

Independent Bank | McKinney, TX

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©2017 Total System Services, Inc. TSYS® is a federally registered service mark of Total System Services, Inc. All rights reserved. TSYS Merchant Solutions is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA; Synovus Bank, Columbus, GA, and First National Bank of Omaha, Omaha, NE. TSYS Business Solutions is a registered ISO/MSP of Wells Fargo Bank, N.A., Walnut Creek, CA; Synovus Bank, Columbus, GA; and Deutsche Bank, New York, NY for Visa and Mastercard transactions only.

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