Access this by selecting Transact Force Authorization/Offline Sale from the left navigation menu.
Authorizations received via telephone (also known as voice authorizations) can be entered in Transaction Express by using the Force Authorization transaction. To record a forced authorization, you will need the Authorization Code and Authorization Date received from the Voice Authorization number you called to gain the authorization.
A transaction that was voided in TXP cannot be reprocessed as a Force Auth/Offline Sale as the approval code is automatically reversed during the void process.
The Force Authorization screen can be accessed by selecting Force Authorization under the Transact heading on the left navigation menu.
The Force/Voice Authorization screen is very similar to that of the sale screen. Required fields are noted by their color coding.
There are two additional fields required to process a Force/Voice Authorization:
Authorization Code—This is the authorization code which was provided when the Voice Authorization number was called for this transaction.
Authorization Date— This is the date on which the Authorization code was provided.
Once the required fields and any optional fields are completed, select the Settle button. This transaction is now queued up to settle with the daily batch.
Richard Hari in your Colorado credit card customer service operation is one the best people I've ever dealt with in any type of business. I had a problem with credit card processing for my very, very small business. I was told I would get a call in two business days. Richard called in about 20 minutes. He was patient and took time to walk me through the process. Great job and a credit to TransFirst.
- Online Retailer | Bruceton Mills, WV
Two key things here. #1 – This program has saved me hundreds of dollars a year, and #2 – the service. The last time I called my question was answered in one simple phone call. We didn't take credit cards for a long time due to the expense ... I am so glad I took the time to listen when you came in because this is so much better.
- Restaurant Owner | Palm Bay, FL
TransFirst has done everything they said they would do, and they do it every month with service and savings. We are saving very big dollars each month, so we are very happy with the service.
- Police Benevolent Association | McDonough, GA
I'm writing to thank you for the superb customer support you've offered us in the setting up of our account. Your prompt replies to my questions, even through your illness, speaks very well of your organization and your own sense of responsibility. I would ask you to kindly forward this note to your supervisor, because I want him/her to appreciate your 'above and beyond' approach to your clients.
- Vision Care Provider | Windham, VT
I am extremely happy with TransFirst! The Transaction Express saves me hours a week with the ease of transactions and the up-to-date reporting. The service team is knowledgeable and eager to help. The best part, though, is the savings. Patrick made it so easy to switch merchant accounts. I wish I would have done it years ago!
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