FAQS

Frequently asked questions

TransFirst is often asked questions about all aspects of merchant accounts, credit card processing and the services and products that we offer. We’ve compiled a list of the most frequently asked questions and answers to them:

How do I apply for a merchant account?

How long does the approval process take?

What does TransFirst’s 30-day risk-free trial mean?

What kinds of businesses does TransFirst accept as clients?

Do I need a business license to obtain a merchant account?

Do I need a business checking account to obtain a merchant account?

What if I have less than perfect credit?

What credit cards will I be able to accept with a merchant account from TransFirst?

Do I need to have an American Express® or Discover® account before I apply?

My website isn’t ready; can I still qualify for an account?

Can I use a cell phone to process credit cards?

How will I receive the proceeds from my transactions?

Is there a customer service number I can call if I need help?

Will I receive a monthly statement?

Do you accept foreign businesses?

What is the discount rate?

What is the Address Verification System?

How do I apply for a merchant account?

Just fill out the free, no obligation, online merchant account application on our website and sign up for a 30-day risk-free trial. It should take you less than 10 minutes to complete the application process.

Top

How long does the approval process take?

Once your application is complete, the processing time is usually 24 hours or less, especially if we receive your application before noon MT. If approved, we will promptly inform you of your acceptance and deliver the terminal equipment or software.

Top

What does TransFirst’s 30-day risk-free trial mean?

The 30-day risk-free trial allows you to try our merchant account products and services, totally risk-free. If you don’t experience the highest level of customer service, along with fast, efficient processing at an overall low cost, cancel the service and we will refund you the purchase price of any equipment or software you bought from us. However, merchant account credit card processing fees that you may have incurred are not refundable. This offer does not apply to leased equipment. Certain restrictions and exclusions apply. Merchant accounts are subject to credit approval. The 30-day risk-free trial offer subject to change without notice.

Top

What kinds of businesses does TransFirst accept as clients?

We accept retail, professional service providers, trade shows, mail order, telephone order, Internet based, and home-based businesses. We do not accept adult-related businesses.

Top

Do I need a business license to obtain a merchant account?

You do not necessarily need a business license, although it is a document that would satisfy the Premises Inspection Requirement. You do not need to have a business license if you can provide a different acceptable core documentation item that is required. These items vary depending upon the level of risk associated with your business.

Top

Do I need a business checking account to obtain a merchant account?

You only need a business checking account if your business is set up as a corporation. If it is a sole proprietorship, you may use a personal checking account or a business checking account.

Top

What if I have less than perfect credit?

Technically, your personal credit score does not affect your merchant account rates. However, if you have a low credit score there is the possibility that you may not be eligible. We can sometimes approve a merchant account application despite a low personal credit score by putting other stipulations in place.

Top

What credit cards will I be able to accept with a merchant account from TransFirst?

TransFirst can set you up so that you can accept MasterCard®, Visa®, American Express®, Discover® and PayPal In Store, as well as bank ATM debit cards.

Top

Do I need to have an American Express or Discover account before I apply?

No, you do not. We can do all this for you.

Top

My website isn’t ready; can I still qualify for an account?

Yes, we can accept temporary websites, something very basic that shows product and pricing. It does not have to be live to the public, but it should show enough to give us a sense of what you are selling and for how much.

Top

Can I use a cell phone to process credit cards?

Yes! PayFox® from TransFirst® is our mobile processing solution that turns your smartphone or mobile device into a credit card terminal. Download our free app and deliver your products or services directly to your customers in the field. Collect payment on your mobile phone with direct swipe capabilities that can save you money on processing fees. PayFox offers the features of a countertop terminal plus the freedom to roam to serve your market. Accept major credit cards and signature debit cards at the point of sale by simply sliding them through our optional USB cardreader attached to your iPhone®, iPad® or Android® devices. You can even email receipts, manage voids and issue refunds via your phone!

Top

How will I receive the proceeds from my transactions?

Once TransFirst receives authorization for a transaction, we pass it along to you so you can complete the sale and issue a receipt to the cardholder. The card issuer bills the cardholder’s account and pays TransFirst, and we in turn deposit the transaction proceeds into the your merchant account, typically within two days.

Top

Is there a customer service number that I can call if I need help?

Yes! Our U.S.-based customer support team is always available. You will have live, toll-free merchant assistance by calling 800.654.9256 anytime — 24 hours a day, 7 days a week, 365 days a year.

Top

Will I receive a monthly statement?

Yes, a statement is mailed to you every month.

Top

Do you accept foreign businesses?

No. We do not process for merchants outside the United States.

Top

What is the discount rate?

The discount rate is the fee that a merchant pays to the acquirer for processing services that enable the merchant to accept bankcards as payment. Our discount rates are extremely competitive.

Top

What is the Address Verification System?

If you sell mail order/telephone order, or through the Internet, you don’t want to send a product to a false address and have a risk of receiving a chargeback. The Address Verification System (AVS) lets you enter the customer’s home address and compares it to the address on file with their credit card company. If someone uses a stolen card, and wants products shipped to a false address, AVS will help detect this for you.

Top

Call 800.654.9256 today!

Over

200,000

satisfied merchants, partners and vendors
See What Others Are Saying

×

Chat with a Professional!

Your information is private
and secure.We only
accept U.S.-based
businesses. We do not
accept adult businesses.

© 2014 TransFirst. All Rights Reserved.

TransFirst, LLC is a registered ISO/MSP of:
Wells Fargo Bank, N.A., Walnut Creek, CA
Synovus Bank, Columbus, GA