A digital wallet is a system that securely stores the user’s payment information and passwords. Also known as an e-wallet, it can be used with mobile payment systems that allow shoppers to pay for purchases with a smartphone equipped with the proper app and a near-field-communication (NFC) microchip at an NFC-enabled point-of-sale terminal.
There are three major components of a digital wallet: the system, or electronic infrastructure; the application, or software; and the device used by the wallet’s owner. Most digital wallets link the user’s bank account, credit and debit card information to a smartphone app.
Android Pay™ and Apple Pay™ are two highly-publicized NFC-based digital wallets that are already in use in the U.S. Both use smartphones as the payment device, and Apple Pay is also available on the Apple Watch™, iPad Air® and iPad mini™. A third digital wallet, Samsung Pay™, is expected in market soon.
Digital Wallets at the POS
Shoppers can use a digital wallet to pay for a purchase by simply tapping or waving the enabled device in front of the NFC-enabled terminal at checkout, which is known as a contactless payment transaction. If required, the customer provides a passcode or scans a finger to approve the transaction. The digital wallet software provides security and encryption for both personal information and the actual transaction.
The NFC receiver in the terminal reads the signal from the device. The Secure Element (SE), a microchip in the terminal where personal and financial information is stored, validates the transaction, which is then authorized by the processor. The shopper’s designated credit card is charged and they receive a sales receipt, just like any other transaction.
Benefits of Digital Wallet
More than any other form of payment, the digital wallet requires buy-in from consumers and merchants alike to succeed. Today’s consumers expect their smartphones to simplify and improve their lives, and using a digital wallet to organize and store multiple payment types, loyalty cards, digital coupons and personal data has the potential to do that.
In addition to managing payments and accounts, a digital wallet user can receive offers from selected merchants, track and spend reward or loyalty points, store digital receipts and warranty information and receive alerts about their account and spending.
As more shoppers become as comfortable with digital wallets as they are with their smartphones, retailers need to upgrade their processing equipment to NFC technology to meet their customers’ payment expectations at the point of sale. Fortunately, NFC-compatible terminals come equipped to process EMV® transactions as well, so the transition is simplified.
Digital Wallets and Secure Processing
Several recent studies reveal that security and a lack of understanding of how digital wallets function remain the main obstacles to digital wallet adoption by consumers. However, there are important inherent security measures that help to protect each individual e-wallet transaction.
Digital wallets can be considered safer than traditional wallets because of the built-in redundant protections. For example, a passcode or biometric is required to gain access to the application. And digital wallets heavily encrypt all credit card and banking details to help keep them secure from hackers.
Today’s smartphones also come equipped with security features. They can be locked, providing an extra level of security if the device is lost or stolen — an option that’s simply not available with a traditional wallet and older payment methods like cash and plastic. NFC-enabled smartphones also have an encrypted SE chip that holds the data required to initiate and complete a transaction.
As U.S. retailers upgrade their terminals to become EMV compliant, they can easily add NFC capability to accommodate digital wallet customers as well. Talk to a TransFirst representative today to learn how seamless the transition can be. Complete the form on this page, or call the toll-free number, to get the conversation started.
Trademarks are the property of the respective owners and are not necessarily affiliated with TransFirst. Apple Pay, iPad Air, iPad mini and Apple Watch are trademarks of Apple, Inc. Samsung Pay is a trademark of Samsung Electronics Co., Ltd. Android Pay is a trademark of Google Inc. EMV is a registered trademark or trademark of EMVCO LLC in the United States and other countries. www.emvco.com