Current Positions at TRANSFIRST

Chargeback Specialist I – Louisville, CO
Req #1756

Description: This position is responsible for handling daily chargeback functions affiliated with processing merchant and customer service requests.

Qualifications: Candidate must have exceptional organization skills in efforts to coordinate time constraints associated with processing retrieval and chargeback work flows. Possess initiative to suggest and implement new ideas and time saving efforts for processing work, which result in greater efficiencies. Minimum of 1-year experience in Chargeback or transaction processing environment preferred.

Compensation/Benefits: Non-exempt position ($10.57/hr - $12.74/hr). TRANSFIRST offers benefits starting on the first of the next month after hire.

Click here to apply for this position.

Chargeback Specialist II – Louisville, CO
Reqs. #1572, #1620

Description: May be required to download the daily loads into BackTrak for all databases. May be required to balance incoming and outgoing chargebacks on a daily basis for all databases. Process all assigned work daily through the BackTrak system, be either retrieval fulfillment; representment; outgoing merchant correspondence; pre-arbitration; pre-compliance; good faith collections. As assigned open and prep incoming mail for scanning. Maybe required to monitor daily chargeback flow to ensure timely resolution of incoming work from all input streams, such as mail, fax, Visa ROL and MasterCom. May be required to monitor daily outbound process flow to ensure all client/issuer communication is processed in a timely manner, via mail, fax, Visa ROL and MasterCom. Respond to incoming client queries received in either the chargeback call queues or the chargeback voice mailbox.

Qualifications: Minimum of 2-3 years experience in the chargeback environment is required. Ability to prioritize daily assignments and handle multiple tasks. Must be organized in order to coordinate each time constraint associated with processing chargebacks and exception items. Must be a self starter to uncover and take on jobs that need to be done. Must possess the attitude of a team player in offering assistance when needed to others and maintain an upbeat positive attitude. Possess initiative to suggest new ideas resulting in greater process efficiencies.

Compensation/Benefits: Non-exempt position ($12.25/hr - $14.90/hr). TRANSFIRST offers benefits starting on the first of the next month after hire.

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Conversion Representative – Louisville, CO
Req. #1846

Description: Complete merchant applications while providing the highest level of customer service, assisting with merchant trainings as time allows, completing departmental documentation, merchant cost comparisons, and researching alternative solutions for merchants with unsupported products. Make outbound calls to conversion merchants to complete merchant applications.

Qualifications: 2-3 years experience in the Conversion Department or comparable experience, outstanding interpersonal skills, including telephone skills, must be task oriented with the ability to analyze and solve problems and be able to prioritize multiple tasks.

Compensation/Benefits: Non-exempt position ($16.34/hr - $19.95/hr). TRANSFIRST offers benefits starting on the first of the next month after hire.

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Credit Analyst II – Louisville, CO
Reqs. #1659, #1737

Description: In depth, understanding of the credit/risk scale and all TRANSFIRST underwriting requirements. Conduct credit investigation on all incoming applications from merchants, sales channels and agent banks. Update messages on all applications not yet approved. Follow up on pending premise inspections with outside agency. Obtain credit ratings from bank and trades on applications. Prepare and mail denial letters on declined applications. Knowledge of how to read and interpret credit reports, Financial statements and Dunn & Bradstreet Reports.

Other Duties/Responsibilities: May be asked to work overtime or on weekends. May require some travel to Sales Offices or seminars. May require some forms of public speaking. May be asked to assist in the Chargeback or Risk area. Be accessible to other assignments as required.

Qualifications: Proven ability in providing excellent and personalized customer service to co-workers and customers. Bankcard, bank, collection or related experience. Ability to prioritize work flow while being able to handle multiple tasks. Must possess an investigative, problem solving approach. Must maintain organization and thorough follow through. Must possess the attitude of a team player in offering assistance when needed to others and maintain an upbeat positive attitude. Possess initiative to suggest and implement new ideas and timesaving efforts for processing work, which result in greater efficiencies.

Compensation/Benefits: Exempt level position starting at $37k. Benefits available at the first of the month following date of hire.

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Data Entry Specialist – Louisville, CO
Reqs. #1583, #1585, #1822

Description: This position is responsible for accurate, 24-hour turnaround on all data entry of new applications and coding requests. Will also maintaining fast, friendly, dependable customer service to all internal and external customers.

Qualifications:

***WILL BE REQUIRED TO TAKE A TYPING TEST***

Team player with ability to encourage and motivate others to work towards a common goal of providing exceptional customer service and to promote an environment of mutual respect, consideration and cooperation. Knowledge of Windows based applications required. Candidate must have proven accurate data entry skills - minimum 55 wpm with 98% accuracy.

Compensation/Benefits: Non-exempt position ($9.13/hr - $11.05/hr). TRANSFIRST offers benefits starting on the first of the next month after hire.

Click here to apply for this position.

External Trainer – Louisville, CO
Req. #1696

Description: Responsible for administering, organizing and conducting training and educational programs associated with TRANSFIRST products and services. Maintains record of training activities and evaluates the effectiveness of programs. Plans, develops and facilitates high level professional programs. Responsible for the complete facilitation of these training programs including scheduling, facility setup, setup of audio/visual equipment, and participant notification. Conducts needs analysis. Selects appropriate instructional procedures or methods and incorporates them into training programs (e.g., individual training, group instruction, self-study, lectures, demonstrations, simulation exercises, role-play and/or computer-based training). Other duties as assigned.

Qualifications: Minimum of four years training experience. Experience in training design and delivery, preferably in a high-tech, corporate environment. Knowledge of Windows based applications required. College degree preferred.

Compensation/Benefits: Exempt level position, $45k - $57.5k. Benefits start on the first of the month following start date.

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Financial Analyst – Louisville, CO
Req. #1675

Description: Responsible for preparing financial and business related analyses and research in such areas as financial and expense performance, rate of return, depreciation, working capital, and investments. Prepares forecasts and analyzes trends in sales, finance, general business conditions and other related areas. Compiles and prepares reports, graphs, and chats of data developed. Other Duties as assigned.

Qualifications: Minimum three years professional experience in financial analysis required. Working knowledge of Microsoft Excel and Word programs. College degree required.

Compensation/Benefits: Exempt level position starting at $45k. TRANSFIRST offers benefits on the first of the next month after start date.

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High Risk Investigator – Louisville, CO
Req. # 1320

Description: Works with Risk Investigators who are responsible for daily monitoring of unusual merchant deposits and related risk activity in an attempt to avoid losses to TRANSFIRST due to merchant fraud or business practices. Works in conjunction with Risk Manager to ensure all daily, weekly and monthly functions are completed.

Qualifications: Proven ability in providing excellent and personalized customer service to co-workers and customers. Bankcard, bank, collection or related experience. Ability to prioritize work flow while being able to handle multiple tasks. Must possess an investigative, problem solving approach in an effort to uncover potential fraud/loss situations. Thorough understanding of internal On-Trak systems specifically pertaining to Credit and Risk. Must maintain organization and thorough follow through. Must possess the attitude of a team player in offering assistance when needed to others and maintain an upbeat positive attitude. Possess initiative to suggest and implement new ideas and timesaving efforts for processing work, which result in greater efficiencies. Ability to identify situations that require a tougher approach and when others require a softer approach.

Compensation/Benefits: Non-exempt level position ($14.42/hr - $18.02/hr). Benefits available at the first of the month following date of hire.

Click here to apply for this position.

Internal Sales Representative I – Louisville, CO
Reqs. #1885 - #1887

Description: Qualify prospects and sell TRANSFIRST products and services to merchants and referral agent banks. Provide continued support for direct and referral bank merchants.

Qualifications: Degree in business or marketing (or min. 2 yrs. equiv. work exp. req.). Prev. exp. in business-to-business telesales, preferably selling to banks or processing industry customers. Excellent written and oral communication skills with ability to discuss financial subjects such as risk and liability. Working knowledge of Microsoft Office programs and call-trackin software such as ACT. Working knowledge of Internet. Ability to work on phones for 6-7 hours per day.

Compensation/Benefits: Non-exempt level position with ($9.13/hr - $12.98/hr) plus commission. Benefits available at first of month following date of hire.

Click here to apply for this position.

Internal Sales Representative II – Louisville, CO
Reqs. #1883, #1884

Description: Responsible for making a high volume of telephone calls to current and/or potential customers and solicits orders for TRANSFIRST's products or services by following standard scripts and procedures. Uses a computer system to track such calls and enter orders. Documents product and service feedback as appropriate. Other duties as assigned.

Qualifications: Minimum one year customer service representative and/or telesales experience required. Must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel). College degree preferred

Compensation/Benefits: Non-exempt level position with ($10.57/hr - $14.42/hr) plus commission. Benefits available at first of month following date of hire.

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Internal Sales Representative I – Louisville, CO
Req. #1285

Description: Responsible for making a high volume of telephone calls to current and/or potential customers and solicits orders for TRANSFIRST's products or services by following standard scripts and procedures. Uses a computer system to track such calls and enter orders. Documents product and service feedback as appropriate. Other duties as assigned.

Qualifications: Minimum one year customer service representative and/or telesales experience required. Must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel). College degree preferred.

Compensation/Benefits: Non-exempt level position with ($9.13/hr - $12.98/hr) plus commission. Benefits available at first of month following date of hire

Click here to apply for this position.

ISO National Accounts Relationship Manager – Louisville, CO
Reqs. #1414, 1616

Description: Manages, develops, and maintains business relationships with existing and potential national clients to meet sales objectives. May be responsible for developing and implementing strategies to grow TRANSFIRST's business; executing contracts; and account and brand forecasting.

Qualifications: Minimum eight years proven sales experience required. Must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel). College degree preferred.

Compensation/Benefits: Exempt level position starting at $65k. Benefits available at first of month following date of hire.

Click here to apply for this position.

ISS Relationship Management Specialist III – Louisville, CO
Reqs. #1484

Description: Manage on-going relationships and serve as a liaison between all or one of the following TRANSFIRST account managers, agent banks, financial institutions and product vendors. This role includes the management and amendment/renewal negotiation of contracts. Manage through regularly scheduled calls to review performance and identify opportunities. Ensure all service, reporting and escalation needs are met, including compliance with the specific terms of the agreement. Identifies business processes and systems and functional requirements for TRANSFIRST products and services. Gathers business requirements, evaluates business processes for efficiency and documents functional requirements. Assists in implementing technology solutions while building strong relationships within the internal customer organization. Other duties as assigned.

Qualifications: Minimum three years experience in product conversion and/or product implementation required. Must be proficient in Microsoft Office. Bachelor’s degree preferred

Compensation/Benefits: Exempt level position ($37k - $46.5k). Benefits available at first of month following date of hire.

Click here to apply for this position.

ISS Relationship Mgmt Specialist II – Louisville, CO
Req. #1612

Description: Manage on-going relationships and serve as a liaison between all or one of the following TRANSFIRST account managers, agent banks, financial institutions and product vendors. This role includes the management and amendment/renewal negotiation of contracts. Manage through regularly scheduled calls to review performance and identify opportunities. Ensure all service, reporting and escalation needs are met, including compliance with the specific terms of the agreement. Identifies business processes and systems and functional requirements for TRANSFIRST products and services. Gathers business requirements, evaluates business processes for efficiency and documents functional requirements. Assists in implementing technology solutions while building strong relationships within the internal customer organization. Other duties as assigned.

Qualifications: Minimum four years experience in product conversion and/or product implementation required. Must be proficient in Microsoft Office. Bachelor’s degree preferred

Compensation/Benefits: Non-exempt level position with ($30k - $37.5k). Benefits available at first of month following date of hire.

Click here to apply for this position.

ISS Trainer II – Louisville, CO
Req. #1473

Description: Responsible for administering, organizing and conducting training and educational programs associated with TRANSFIRST products and services. Develops, implements, and/or modifies training programs to ensure maximum effectiveness. identifies additional training needs. Prepare Training Documents and PowerPoint presentations. Perform Training Seminars for ISA and ISO offices. Design ongoing Training Seminars and Agenda's to fit each sales office's needs. update ISS Sales Training Manual.

Qualifications: Minimum of two years customer service and/or training experience. Knowledge of Windows based applications required. College degree preferred.

Compensation/Benefits: Non-exempt level position ($12.25/hr - $14.90). TRANSFIRST offers benefits starting on the first of the next month after hire.

Click here to apply for this position.

National Accounts Relationship Manager – Louisville, CO
Reqs. #1772, #1773

Description: Manages, develops, and maintains business relationships with existing and potential national clients to meet sales objectives. May be responsible for developing and implementing strategies to grow TRANSFIRST's business; executing contracts; and account and brand forecasting.

Qualifications: Minimum eight years proven sales experience required. Must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel). College degree preferred.

Compensation/Benefits: Exempt level position starting at $65k. Benefits available at first of month following date of hire.

Click here to apply for this position.

National Accounts Relationship Manager – Louisville, CO
Reqs. #1872, #1873

Description: Manages, develops, and maintains business relationships with existing and potential national clients to meet sales objectives. May be responsible for developing and implementing strategies to grow TRANSFIRST's business; executing contracts; and account and brand forecasting.

Qualifications: Minimum eight years proven sales experience required. Must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel). College degree preferred.

Compensation/Benefits: Exempt level position starting at $65k. Benefits available at first of month following date of hire.

Click here to apply for this position.

Programmer II - Louisville, CO
Reqs. #1339, #1768, #1769

Description: Responsible for developing and maintaining business application programs, which support TRANSFIRST internal and external customers. Write new program code, maintain existing code using prescribed specifications. Evaluate simple interrelationships between programs such as whether a contemplated change in one part of a program would cause unwanted results in a related part. Confer with users to gain understanding of needed changes or modifications of existing programs. Resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls. Write and maintain programming documentation. Adheres to standard for development, testing, code promotion and security. Document programming problems and resolutions for future reference. Assist personnel of other departments as a computer resource. Other duties as assigned.

Qualifications: Basic understanding of business practices and general technologies. Minimum four (4) years programming experience in languages associated with specific job. Minimum four (4) years experience in database design, programming in relational databases. Excellent analytical, problem solving, investigative and research ability as evidenced by experience in the identification of requirements and the definition, evaluation, and selection of appropriate solutions to business problems or opportunities Have experience working in an IT department with varying complexities of applications, databases, and environments, including both purchased and in-house software applications. Strong ability to provide outstanding service to both internal and external customers. Ability to work independently and manage time effectively. Responsibilities may require evening and weekend work in response to needs of the systems being supported. College degree required. PowerBuilder 9.0 and SQL Server 2000 and above required.

Compensation/Benefits: Exempt level position starting at $55.5k. TRANSFIRST offers benefits on the first of the next month after start date.

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QC Specialist – Louisville, CO
Req. #1660, #1760

Description: Perform Quality Control of all data entry done by Coders, Maintenance Specialists and Data Entry Personnel and other QC Specialists. Send corrections or recaptures back to appropriate department specialists as needed. Log all errors and forward to Quality Assurance Supervisor. Work the Merchant QC portion of Terminal Trak daily to meet timeliness standards. Check for other merchant file paperwork that needs to be processed and route to the correct department. Create and correct merchant profiles in internal OnTrak Terminal Trak system as necessary. Process rush network coding and maintenance QA requests throughout the day. Fax accurate profiles to ISOs and those banks who have requested them in a timely manner. Notify Client Relations of any problems and/or clarifications that need to be resolved in order to process a new application or coding request. Answer internal customer questions regarding coding/profile status. Record notes on all changes made to merchant databases in internal Notes system (OnTrak) if necessary. Communicate effectively with other departments such as Risk when changes are requested that impact said departments. Maintain standard of 99% critical accuracy (after QA) on all requests, including profiles built and faxed to customers, and on download files built. Maintain standard of 24-hour turnaround (including quality control) on all new merchant applications and coding requests. Assist with other positions in the department as needed. Other duties as assigned by supervisor.

Qualifications: Minimum of one years experience in bankcard processing operations strongly preferred. Thorough knowledge of Global Admin, VITAL MMS and TSYS, Paymentech, Banctec and internal OnTrak systems. Accurate data entry skills - minimum 5000 keystrokes per hour with 99% critical data accuracy. Demonstrated good judgment. Ability to prioritize tasks and work independently without a great deal of direction and supervision. Detail-oriented, reliable, and able to work on a lot of different projects under stringent deadlines simultaneously without suffering loss of accuracy - able to jump from one project to another quickly without loss of concentration. "Team" player dedicated to providing exceptional customer service - strong communication skills. Prior experience using PCs or demonstrated ability to navigate easily through PC systems. Ability to adapt to new systems quickly.

Compensation/Benefits: Non-exempt position (10.57/hr - $12.74/hr). TRANSFIRST offers benefits on the first of the next month after start date.

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Quality Control Specialist II – Louisville, CO
Req. #1815

Description: Monitors calls to insure accurate and consistent information is delivered in a timely, courteous and responsive manner. Reviews NoteTrak entries for completion and appropriateness. Evaluates and ensures timely follow-up by help desk representatives on customer calls. Provides reporting on Quality metrics to Management. Provides accurate and timely feedback to management to help coach and train call center staff. Audits calls to insure compliance to company policies, procedures and guidelines, and regulatory compliance, as well as, minimize loss of revenues. Assist with root cause analysis and problem resolution. Create, maintain and analyze database to provide statistical analysis of Customer Satisfaction surveys. Provide information to and lead a Corporate wide cross functional team to develop action plans to correct deficiencies in terms of personnel, partners, processes, products, tools and services leading to customer dissatisfaction.

Qualifications: Minimum of 2 years experience in customer service, bankcard, financial or technical environment or 12 months of experience as a HelpDesk Representative required. Team player with ability to encourage and motivate others to work towards a common goal of providing exceptional customer service and to promote an environment of mutual respect, consideration and cooperation. Knowledge of Windows based applications required. Ability to communicate clearly and effectively to employees and customers with all levels of knowledge. Excellent communication skills required. Ability to solve problems, work independently, and exercise good judgment. Organizational skills a must- able to prioritize and manage several projects/tasks simultaneously. Demonstrated ability to work under pressure. College degree preferred.

Compensation/Benefits: Nonexempt level position, $12.25/hr - $14.90/hr. TRANSFIRST offers benefits on the first of the next month after start date.

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Phone Operator /Receptionist – Louisville, CO
Req. #1802

Description: Greet customers, visitors and delivery people and to answer phones and direct calls to the appropriate department. Receives incoming telephone calls, responds to requests for basic information. Greets visitors, guests, and vendors Other duties as assigned by management.

Qualifications: High School diploma or GED equivalent. Knowledge of modern office practices, time management and procedures. Ability to manage and coordinate work-flow while being able to handle multiple tasks. Ability to meet and communicate with the public and staff using tact and poise, good interpersonal skills. Must possess the attitude of a team player in offering assistance when needed to others and maintain an upbeat positive attitude. Ability to work well under pressure. The ability to handle difficult situations, always keeping the company's best interest in mind. Good oral/written communications. Computer skills, Microsoft Word, Excel. Good customer service skills.

Compensation/Benefits: Non-exempt level position ($10.57/hr). TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

Relationship Management Specialist III – Louisville, CO
Req. #1834

Description: Manage on-going relationships and serve as a liaison between all or one of the following TRANSFIRST account managers, agent banks, financial institutions and product vendors. This role includes the management and amendment/renewal negotiation of contracts. Manage through regularly scheduled calls to review performance and identify opportunities. Ensure all service, reporting and escalation needs are met, including compliance with the specific terms of the agreement. Identifies business processes and systems and functional requirements for TRANSFIRST products and services. Gathers business requirements, evaluates business processes for efficiency and documents functional requirements. Assists in implementing technology solutions while building strong relationships within the internal customer organization. Other duties as assigned.

Qualifications: Minimum three years experience in product conversion and/or product implementation required. Must be proficient in Microsoft Office. Bachelor’s degree preferred

Compensation/Benefits: Exempt level position ($37k - $46.5k). TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

Relationship Management Specialist II – Louisville, CO
Req. #1823

Description: Manage on-going relationships and serve as a liaison between all or one of the following TRANSFIRST account managers, agent banks, financial institutions and product vendors. This role includes the management and amendment/renewal negotiation of contracts. Manage through regularly scheduled calls to review performance and identify opportunities. Ensure all service, reporting and escalation needs are met, including compliance with the specific terms of the agreement. Identifies business processes and systems and functional requirements for TRANSFIRST products and services. Gathers business requirements, evaluates business processes for efficiency and documents functional requirements. Assists in implementing technology solutions while building strong relationships within the internal customer organization. Other duties as assigned.

Qualifications: Minimum four years experience in product conversion and/or product implementation required. Must be proficient in Microsoft Office. Bachelor's degree preferred

Compensation/Benefits: Exempt level position ($30k - $37.5k). TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

Relationship Management Specialist II – Louisville, CO
Reqs. #1783, #1877

Description: Manage on-going relationships and serve as a liaison between all or one of the following TRANSFIRST account managers, agent banks, financial institutions and product vendors. This role includes the management and amendment/renewal negotiation of contracts. Manage through regularly scheduled calls to review performance and identify opportunities. Ensure all service, reporting and escalation needs are met, including compliance with the specific terms of the agreement. Identifies business processes and systems and functional requirements for TRANSFIRST products and services. Gathers business requirements, evaluates business processes for efficiency and documents functional requirements. Assists in implementing Technology solutions while building strong relationships within the internal customer organization. Other duties as assigned.

Qualifications: Minimum four years experience in product conversion and/or product implementation required. Must be proficient in Microsoft Office. Bachelor's degree preferred

Compensation/Benefits: Exempt level position ($30k - $37.5k). TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

Retention Specialist – Louisville, CO
Req. #1285

Description: Respond promptly to all calls, email messages, faxed documents pertaining to any merchant account closings. Take the necessary steps to help retain the merchant account. Must handle all calls in a friendly and professional manner. Assist the merchant with any issues that have not been met or refer inquiries to appropriate department. Deactivate terminals and close out merchant accounts on all account closure request. Complete pricing analysis (rate review) for merchant accounts when requested. Other duties as assigned by management

Qualifications: High school diploma or equivalent. Minimum of six-month experience in customer service, financial or credit card processing environment is required. Proficient knowledge of computer programs. Good communication skills. Ability to prioritize work-flow while being able to handle multiple tasks. Must be a self- starter to uncover and take on jobs that need to be done. Must be able to maintain organization in efforts to coordinate time constraints associated with processing of rate reviews and prompt response to merchants needs. Possess initiative to suggest and implement new ideas and time saving efforts for processing work with result in greater efficiencies. Must work well under pressure. The ability to handle difficult situations, always keeping the company's best interest in mind. Strong problem-solving skills.

Compensation/Benefits: Non-exempt level position $10.57/hr - $12.74/hr. TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

Risk Investigator I – Louisville, CO
Req. #1854

Description: Responsible for daily monitoring of unusual merchant deposits and related risk activity in an attempt to avoid losses to the company due to merchant fraud or business practices. Responsible for training merchants and sales organizations on proper credit card procedures to protect business from losses.

Qualifications: Excellent customer service skills. Bankcard, bank, collection or related experience preferred. Possess an investigative, problem-solving approach to uncover fraud/loss situations. Must be able to utilize a computer for extensive time periods of up to 6-7 hours per day. Ability to work at a fast pace with unscheduled interruptions. Must be able to work occasional overtime in order to meet deadlines.

Compensation/Benefits: Non-exempt position($10.57/hr - $12.74/hr). TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

Sales Support/Relationship Mgmt Spec I – Louisville, CO
Req. #1867

Description: Manage on-going relationships and serve as a liaison between all or one of the following TRANSFIRST account managers, agent banks, financial institutions and product vendors. This role includes the management and amendment/renewal negotiation of contracts. Manage through regularly scheduled calls to review performance and identify opportunities. Ensure all service, reporting and escalation needs are met, including compliance with the specific terms of the agreement. Identifies business processes and systems and functional requirements for TRANSFIRST products and services. Gathers business requirements, evaluates business processes for efficiency and documents functional requirements. Assists in implementing technology solutions while building strong relationships within the internal customer organization. Other duties as assigned.

Qualifications: Minimum two years experience in product conversion and/or product implementation required. Must be proficient in Microsoft Office. Bachelor's degree preferred

Compensation/Benefits: Non-exempt level position with ($13.94/hr - $17.30/hr). TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

Merchant Trainer – Louisville, CO
Reqs. #1649, #1880

Description: Scheduling and performing merchant training and terminal conversion in person and over the phone, completing an average of 10 to14 merchant trainings per day. Provide the highest level of customer service when training merchants. Install and train Verifone, Hypercom , Nurit, Elite and other supported terminals. Utilize internal merchant tracking system, including but not limited to, App Trak, Note Trak, and Help Trak. Utilize TermMaster, Vericenter , TCC and Zontalk to verify correct merchant information. Complete cross training with other departments to have a basic understanding of the role of each. Work closely with marketing to coordinate training of new and conversion merchants. Other duties as assigned.

Qualifications: Previous customer service experience. Team player with ability to coordinate job functions with other employees. Entry level computer skills with knowledge of one or more software packages. Must work well under pressure. Strong ability to draw off of experience and solve problems. Must possess strong organizational skills. Must possess the ability to prioritize work while being able to handle multiple tasks.

Compensation/Benefits: Non-exempt position; 12.25/hr - $14.90/hour. TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

Coding Specialist – Louisville, CO
Req. #1806

Description: To provide immediate application and change processing for our clients, whether the requests are made by phone, paper, or e-mail.

Qualifications:

***WILL BE REQUIRED TO TAKE A TYPING TEST***

Minimum of one years experience in bankcard. processing operations strongly preferred. Team player dedicated to providing exceptional. Customer service - strong communication skills, accurate data entry skills. Experience with Word and Excel office programs. Prior experience using PCs or demonstrated ability to navigate easily through PC systems. Ability to adapt to new systems quickly. Able to prioritize tasks and work independently without a great deal of direction and supervision. Detail-oriented, reliable and able to work on a lot of different projects under stringent deadlines simultaneously without suffering loss of accuracy. Ability to work overtime.

Compensation/Benefits: Non-exempt level position, $12.25/hr - $14.90/hr. TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

Account Specialist/Outside Sales – (FOTS) Nationwide


Description: Responsible for sales and achieving revenue goals set by management. Expected to drive maximum sales productivity by working with bank partner and sourcing leads on ones own initiative. Achieve sales revenue. Cultivate relationships with bank partner. Coordinate, implement and participate in sales objectives outlined by management. Develop target account lists and account prospects to generate qualified new business opportunities, develop and maintain a comprehensive lead management process and documentation. To communicate and work with management on achieving sales revenue. To continually learn the bank card industry. Ensure a positive reciprocal relationship with Financial Institution partners by providing exceptional levels of customer service. Attend meetings with and on behalf of the company and its bank partner to promote awareness, provide updates and perform presentation designed to increase activities. Other duties as assigned

Qualifications: College Degree Preferred, Proven sales track record, A self starter, disciplined individual, Strong communication and organizational skills, 3 to 5 years sales experience, Proven ability to meeting assigned quota and revenue targets required, Understand the principals of relationship selling and working centers of influence, strong computer skills.

Compensation/Benefits: Exempt level position ($30k) plus commission. TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

Client Services Representative – Overland Park, KS
Req. #1372

Description: Provide administrative assistance to TF Health President and TF Health Site Manager. Collect and disperse interoffice mail between TF Health and TF Shared Services. Coordinate the daily transmission of new merchant applications to Shared Services. Complete administrative tasks associated with this duty. Update and manage daily tracking device regarding these applications. Support, assist, and offer creative ideas for sales team. Handle mailings, large outbound projects, special programs, back-up with merchants when unavailable, interest surveys, and handle direct service survey with Top 100 merchants on a quarterly basis. Cross train for assistance in the Fulfillment/Deployment area. Gain thorough understanding of the TF systems (all Track processes), Zon-Talk, our main terminal products, and prime PC products. Participate in tele-training sessions to improve familiarity with this process. Organize and maintain the general office area; marketing materials, office supplies, trade-show materials, etc. Develop tracking method, insure ample quantities are on-hand, communicate with Site Mgr any issues or problems with materials. Maintain Employee Directory, Security Directory and track all building passes, parking passes, and pass-code updates. Offer assistance as Site Operator to phone-ins uncertain of whom they need to speak with. Provide back-up on Customer Service Hunt line for calls transferred in from Superior.

Qualifications: Good organizational skills. Good communication skills; internal and external. Previous experience in customer service, administrative support, or sales support.

Compensation/Benefits: Non-exempt level position ($10.57/hr - $12.74). TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

Account Specialist – Overland Park, KS
Req. #1813

Description: Sells TransFirst's products and/or services by interacting with established customers and developing new prospects. This sales position requires a broad knowledge of TRANSFIRST's policies, products and/or services. The end user of the products/services is an individual or group of individuals.

Qualifications: Minimum two years proven sales experience required. Must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel). College degree preferred.

Compensation/Benefits: Exempt level position ($30k - $37.5k). TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

Account Representative – Overland Park, KS
Req. #1819

Description: Solicits and maintains favorable contacts with current and potential key accounts. Develops sales of product and/or services by researching and resolving customer problems, recommending modifications to the product/service line, and coordinating sales negotiations with appropriate regional personnel. Provides information for sales forecasts. The end user of the products/services is an individual or group of individuals.

Qualifications: Minimum one year sales experience required. Must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel). College degree preferred.

Compensation/Benefits: Non-exempt level position with ($13.94/hr - $17.30/hr). TRANSFIRST offers benefits on the first of the next month after start date.

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Internal Trainer – Omaha, NE
Req. #1693

Description: Responsible for administering, organizing and conducting training and educational programs associated with 13.94/hr - $17.30/hr). products and services. Develops, implements, and/or modifies training programs to ensure maximum effectiveness. Identifies additional training needs. Other duties as assigned.

Qualifications: Minimum of three years customer service and/or training experience. Knowledge of Windows based applications required. College degree preferred.

Compensation/Benefits: Non-exempt position; 12.25/hr - $14.90/hour. TRANSFIRST offers benefits on the first of the next month after start date.

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National Accounts Relationship Manager – Omaha, NE
Req. #1707

Description: Manages, develops, and maintains business relationships with existing and potential national clients to meet sales objectives. May be responsible for developing and implementing strategies to grow TransFirst's business; executing contracts; and account and brand forecasting.

Qualifications: Minimum eight years proven sales experience required. Must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel). College degree preferred.

Compensation/Benefits: Exempt level position starting at $65k. TRANSFIRST offers benefits on the first of the next month after start date.

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Technical Support Rep III – Omaha, NE
Req. #1718

Description: Responsible for assisting external users with terminal, network problems or services by answering questions and solving problems involved in their use. Identifies, investigates and researches user questions. Answer merchant questions regarding terminal functions and technical troubleshooting. Demonstrate knowledge of basic functions for terminals including but not limited to "Enter 7", "Enter 8", "Downloads", "partial downloads", "alpha characters", setting time and date. Demonstrate ability to troubleshoot terminal problems on the VITAL, Global, Paymentech, Bantec and NDC networks including but not limited to: out of balance, duplicate transactions, retries, lost communication with host, waiting for line, no response from host, RB errors, and QD errors. Demonstrate ability to locate Vericenter files. Utilize the following internal systems: HelpTrak, AppTrak, TransTrak, CodingTrak,TSYS, FDR, POS Portal, Outsideview TransTrak, VITAL, Global, Paymentech, Ontrak Notes, Bantec, FDR and NDC networks including but not limited to sale, credited and/or voided transaction information. Front-end transaction processing requirements for bankcard authorization and draft capture. Back end transaction processing procedures. Train merchants to use a variety of bankcard equipment, including all terminals/applications released by TRANSFIRST. Train merchants to use WebTrak/TransLink. Answer merchant questions including those regarding terminal functions, technical support, deposit history, rate inquiries, business changes, and paper supply orders. Locate, build, and find errors in Zontalk, TNMS, TermMaster, FDR, TCC files; ability to support debit, EBT, and check service applications released by TRANSFIRST. Answer a minimum of 35 incoming helpdesk calls each day. Maintain an average productivity of at least 70%. Learn new terminal applications and networks and keep up to date on the latest revisions of current applications. Other duties as assigned by supervisor.

Qualifications: Minimum of 2 years experience in customer service or technical support environment. Demonstrate solid understanding of transaction processing for both debit and credit transactions. College degree preferred.

Compensation/Benefits: Non-exempt level position ($16.34 /hr - $19.95/hr). TRANSFIRST offers benefits on the first of the next month after start date.

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Quality Control Supervisor – Louisville, CO
Req #1905

Description: Responsible for conducting quality control audits of services provided by TRANSFIRST, which includes the Merchant and client support that is consistent with policy guidelines established by management. Prepares activity and progress reports, recommending improvements in policies and procedures. May assist in the development of the quality standards.

Other duties as assigned.

Supervisory Responsibilities:
This job has supervisory responsibilities.

• Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.
• May initiate and communicate the following: employment, termination, performance and salary reviews, disciplinary actions, scheduling and/or approving overtime.

Qualifications:

• Minimum of two years experience in customer service, operations, quality control or combination of experience preferred. Minimum of one year supervisory experience preferred.
• Must be proficient in Microsoft Office.
• College degree preferred.
• Prefer candidate with heavy math background, statistics or Six Sigma experience.

Compensation/Benefits: Non-exempt level position with ($14.43/hr - $18.03/hr). TRANSFIRST offers benefits on the first of the next month after start date.

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Technical Support Rep 3 – Louisville, CO
Req #1918

Description: Responsibilities include facilitating the resolution of escalated customer complaints regarding TRANSFIRST products or services which have reached the highest level customer service. Utilizes a high degree of discretion to resolve escalated customer complaints. Utilize internal systems to research, assist and document customer service issues.

• Answer merchant questions regarding terminal functions and technical troubleshooting.
• Demonstrate knowledge of basic functions for terminals including but not limited to "Enter 7", "Enter 8", "Downloads", "partial downloads", "alpha characters", setting time and date.
• Demonstrate ability to troubleshoot terminal problems on the VITAL, Global, Paymentech, Bantec and NDC networks including but not limited to: out of balance, duplicate transactions, retries, lost communication with host, waiting for line, no response from host, RB errors, and QD errors.
• Demonstrate ability to locate Vericenter files.
• Utilize the following internal systems: HelpTrak, AppTrak, TransTrak, CodingTrak,TSYS, FDR, POS Portal, Outsideview TransTrak, VITAL, Global, Paymentech, Ontrak Notes, Bantec, FDR and NDC networks including but not limited to sale, credited and/or voided transaction information. "Front-end" transaction processing requirements for bankcard authorization and draft capture. “Back end” transaction processing procedures.
• Train merchants to use a variety of bankcard equipment, including all terminals/applications released by TRANSFIRST. Train merchants to use WebTrak/TransLink. Answer merchant questions including those regarding terminal functions, technical support, deposit history, rate inquiries, business changes, and paper supply orders.
• Locate, build, and find errors in Zontalk, TNMS, TermMaster, FDR, TCC files; ability to support debit, EBT, and check service applications released by TRANSFIRST.
• Answer a minimum of 35 incoming helpdesk calls each day.
• Maintain an average productivity of at least 70%
• Learn new terminal applications and networks and keep up to date on the latest revisions of current applications.
• Other duties as assigned by supervisor.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Qualifications:

• Minimum of three years experience in customer service or technical support environment.
• Demonstrate solid understanding of transaction processing for both debit and credit transactions.
• College degree preferred.

Compensation/Benefits: Non-Exempt 5 position: $16.35/hr to $19.96/hr. TRANSFIRST offers benefits on the first of the next month after start date.

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Collector 1 – Louisville, CO
Req #1913

Description: Responsible for collecting all monies owed to TRANSFIRST and subsidiaries due to return of ACH items, excessive chargebacks, etc. Actively collects monies on accounts from first collection notification, recommends accounts to be forwarded for legal action, referrals to collection agency and refers accounts which are losses.

• Handle all communications with merchants regarding collection of funds due to TRANSFIRST.
• Daily review, investigation and follow up of all ACH returns.
• Daily review of hold report from risk area as well as incoming chargeback activity.
• Communicate daily with merchant contacts or STW's to obtain information and reason surrounding return activity on merchant accounts.
• Research and follow up on collection accounts in all statuses.
• Obtain updated information from merchants that may have changed their type of business or manner in which they do business. Obtain corrected checking account information on merchants if necessary.
• Report on collection progress of accounts to Collection Manager.
• Review and correct General Ledger entries weekly.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Qualifications:

• Minimum one year experience with Bankcard, bank or collections required.
• Working knowledge of Microsoft Excel and Word programs.
• High school diploma required.

Compensation/Benefits: Non-Exempt 2 position: $10.58/hr - $12.74/hr. TRANSFIRST offers benefits on the first of the next month after start date.

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Customer Service Representative – Louisville, CO


Description: This entry-level position is responsible for learning the basics of bankcard processing. Candidate will learn how to troubleshoot terminal and network problems, using internal systems to find answers, and learn policies and procedures necessary to provide fast, friendly, dependable customer service to merchants, ISOs, agent banks and other TRANSFIRST employees.

Qualifications: Candidate must have minimum of six months experience in a customer service, financial, or technical call center environment. Must possess ability to discuss technical and financial subjects clearly and effectively for 6 7 hour per day via telephone. Previous experience with PCs, computer systems, Windows, software programs required.

Compensation/Benefits: Hourly starting at $10.56/hr. TRANSFIRST offers benefits on the first of the next month after start date.

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