You may not think so, but if you answered “yes” to the question above, your small business is in the majority, according to a new study by AVG Technologies, an Internet and mobile security company. But in this case, that’s not such a good thing.
For small business owners, establishing a return policy that’s “just right” for their operation is critical to their bottom line. Consequently, it’s important to for traditional retailers and e-commerce merchants to consider a variety of issues and options when writing their rules regarding when and how they will take back merchandise.
According to new research, small businesses are hanging on to their aging PCs for longer than in the past, despite associated drawbacks like higher maintenance costs, lower productivity and higher security risks. So when is the best time to retire your business PC?
And the survey says . . . What would a survey of your customers say? Have you ever considered asking them about what’s important to them and how you are (or aren’t) meeting their expectations? Customer satisfaction is critical to the success of your small business, so it behooves you to ask them “How are we doing?” every so often.