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How TransFirst® Improves the Customer Support Experience

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As part of our commitment to providing our merchants with the most positive customer service experiences, TransFirst introduced One-Call Resolution as part of our 24/7/365 merchant support offerings. One-Call Resolution is TransFirst’s innovative system through which a merchant can resolve a question or problem in a single call to the merchant support team.

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Rehiring Employees: Is It Ever a Good Idea?

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With the national unemployment rate slowly inching downward, many small businesses may find themselves ready to bring on some new employees. But before they do, they may want to consider one group of workers that is sometimes overlooked: former employees that, through no fault of their own, were laid off during the recent recession. Rehiring these so-called “boomerang” or “alumni” employees can have many benefits for small business owners.

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Should You Hire a Consultant for Your Small Business? Seven Tips to Help You Decide

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Small businesses owners must to do a lot of things independently but should recognize their limitations. When you have a problem you can’t solve or you need assistance – don’t hesitate to seek the help that’s available to you. It doesn’t have to cost a lot and what you learn may be invaluable to the success of your business.

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Cybersecurity Resource for Small Business

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Chances are your small business is already plugged into the Internet, particularly because it enables you to tap new and larger markets that would otherwise be outside your reach. Regardless of how invested you are online — email, company website, cloud-based computing — cybersecurity should be one of your highest priorities, and one excellent source of information is the Federal Communications Commission (FCC).

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Smartphone Obsessed? Weigh the Pros and the Cons

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The rapid growth of smartphone ownership comes as no surprise given all of the advantages they have to offer.  With a smartphone it’s possible to always stay connected to the people, places and things that encompass your world. It can be used for all kinds of communication—by phone call, email, text messaging and chat.

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