TransFirst and City Bank Texas Renew Merchant Services Alliance
Hauppauge, New York (July 23, 2013) – TransFirst, a leading provider of transaction processing services
and payment enabling technologies, is pleased to announce the renewal of its agent bank merchant
services alliance with City Bank Texas. This agreement between TransFirst and City Bank Texas runs
Through the agreement, TransFirst will continue to offer its payment processing products and services to
business customers of City Bank Texas’ holding company and its affiliate members. City Bank Texas’
customers will be able to take advantage of the full array of TransFirst’s payment processing services,
including Transaction Express®, an online centralized payment gateway; and TransLink, a
comprehensive web-based reporting system and management tool that delivers 24/7 access to a variety of
merchant services and merchant bankcard solutions. They will also benefit from TransFirst’s dedicated
and collaborative sales support teams, portfolio performance reports, a 24/7 merchant helpdesk,
competitive pricing and innovative proprietary products.
“We consider City Bank Texas and its member banks to be strategically important institutions to
TransFirst, providing a robust existing and potential customer base for our processing solutions,” says
John Shlonsky, TransFirst’s president and CEO. “By renewing our alliance for four more years, we are
positioning both companies for increased growth opportunities.”
“I look forward to building upon the excellent working relationship we have established with City Bank
Texas as we help them and their customers realize their business goals,” says Marla Knutson, president of
TransFirst’s Financial Institutions division.
“City Bank is proud to partner with TransFirst as we look to exceed our customers’ expectations in the
merchant services industry,” says Landon Holly, vice president of bank operations at City Bank Texas.
“TransFirst continues to provide the tools our institution needs to stay competitive in the continually-
evolving market of processing technology. Their dedication to customer service and collaborative efforts
continue to grow our portfolio and reputation as a merchant services provider.”
TransFirst operates on the principles of honesty, integrity and outstanding 24/7 customer service and
support. In a recent survey, 95 percent of our merchants say they would recommend TransFirst to a friend
or colleague, and over 90 percent gave the TransFirst Sales Team an “Exceeds Expectations” rating.
A leading provider of secure transaction processing services and payment enabling technologies,
TransFirst offers innovative products and services designed with financial institution,
independent sales organization, healthcare, e-commerce, government and merchant customers’
unique needs in mind. By collaborating with our customers and utilizing strong industry
knowledge, we can help them grow their businesses. Founded in 1995, TransFirst continues to
attain significant market share and world-class expertise in growing and profitable industry
segments. Built on a platform of personal service, customer commitment and flexible pricing,
TransFirst is headquartered in Hauppauge, New York, and has operations facilities in Aurora,
Colorado; Broomfield, Colorado; Omaha, Nebraska; Overland Park, Kansas; Franklin,
Tennessee; and Cypress, California; and executive headquarters in Dallas, Texas. Company-
wide, TransFirst currently processes approximately $37 billion in annual sales volume for
approximately 200,000 merchants and financial institution partners. For additional information,
please call 800.745.2659 or visit www.TransFirst.com.
Headquartered in Lubbock, Texas, City Bank Texas has more than $2 billion in assets and 22
branch locations throughout Texas. Since 1941, City Bank has been committed to offering its
customers revolutionary products and services to stay in touch with their needs. Through this
commitment, City Bank offers additional banking services including mortgage lending, trust,
insurance, investments, indirect lending, private banking and wealth management. For more
information, visit www.citybankonline.com.