TransFirst is a leading provider of payment technology solutions to U.S. merchants, differentiated by our single proprietary technology platform through which we provide a broad suite of end-to-end payment solutions and superior customer support that has earned the company an A+ rating from the Better Business Bureau. We sell our solutions through a diversified network of over 1,300 distribution partners, alliances built over more than 20 years by integrating and developing relationships as part of our mission to help all of our business partners grow and succeed.
Serves approximately 200,000 merchants, financial institutions, health, associations and ISO/ISA sales partners
Privately owned by Vista Equity Partners
More than 1,000 employees
Headquartered in Hauppauge, New York, with additional operations facilities in Broomfield, Colorado; Aurora, Colorado; Franklin, Tennessee; and Cypress, California
To assist our partners, clients and employees with products, services and technology to grow and develop beyond expectations in the payments industry
Operate a world-class sales organization
Deliver the highest level of service
Provide secure and reliable technology
Establish market-differentiating products
Provide information that is usable and actionable
Offer best-in-class risk management
Recruit, train and invest in the highest-performing talent
The entrepreneurial-inspired corporate culture fostered by company leaders and the company mission statement inspire TransFirst employees to consistently put their best effort into doing their jobs.
The objectives outlined in the mission statement are also the foundation for employees’ annual goals and performance reviews. This clarity of purpose makes it possible for every employee to understand his or her individual role in serving our customers, and fosters a congenial and team-oriented work environment.
TransFirst is Growth
TransFirst is about growth. Our near-term and long-term company goals include plans for new products, expansion into additional business channels and continued development of cutting-edge technology.
We are also committed to helping our customers and partners grow their own businesses. And we encourage our employees to expand their knowledge of our business by continuing their formal education and taking advantage of our innovative internal training programs.
Pride, personal empowerment and complete commitment to customer service — that’s TransFirst.
Richard Hari in your Colorado credit card customer service operation is one the best people I've ever dealt with in any type of business. I had a problem with credit card processing for my very, very small business. I was told I would get a call in two business days. Richard called in about 20 minutes. He was patient and took time to walk me through the process. Great job and a credit to TransFirst.
- Online Retailer | Bruceton Mills, WV
Two key things here. #1 – This program has saved me hundreds of dollars a year, and #2 – the service. The last time I called my question was answered in one simple phone call. We didn't take credit cards for a long time due to the expense ... I am so glad I took the time to listen when you came in because this is so much better.
- Restaurant Owner | Palm Bay, FL
TransFirst has done everything they said they would do, and they do it every month with service and savings. We are saving very big dollars each month, so we are very happy with the service.
- Police Benevolent Association | McDonough, GA
I'm writing to thank you for the superb customer support you've offered us in the setting up of our account. Your prompt replies to my questions, even through your illness, speaks very well of your organization and your own sense of responsibility. I would ask you to kindly forward this note to your supervisor, because I want him/her to appreciate your 'above and beyond' approach to your clients.
- Vision Care Provider | Windham, VT
I am extremely happy with TransFirst! The Transaction Express saves me hours a week with the ease of transactions and the up-to-date reporting. The service team is knowledgeable and eager to help. The best part, though, is the savings. Patrick made it so easy to switch merchant accounts. I wish I would have done it years ago!